Having Trouble with your Lights?
This is our busiest
time of the year, please don't call and leave a message
to call you back. Instead, please use the form
below to submit any issues you're having with your
lighting after installation. We will address each
issue in the order it was submitted.
In response to a
common question: Yes, the installers do check the bulbs to make
sure theyíre lit when they install the lights.
However, occasionally some bulbs become loose after
installation because of cold-warm-wind-rain. Sometimes
they are lit when they are first plugged in and checked,
then later when the customer turns them on, after 20 or
30 minutes of warming up, they go out. Sometimes the
LED bulbs are hard to see during the day when itís
sunny. Sometimes the LED bulbs are dim because 1 or 2 of
the 4 diodes are out and the installer cannot
distinguish a dim bulb from a normal bulb due to the
sunlight. There are many reasons for lights to be
out or dim and it is our goal to leave a job site with
100% of the bulbs working perfectly, but sometimes
something happens that canít be helped and we appreciate
your patience as we will respond to a fix ticket ASAP.
Lastly, almost every time a customer calls in with
lights hanging it is caused by wind blowing a tree or a
flag that knocks the lights loose from the roof.
The light clips and/or anchors are not designed to take
that kind of abuse. The only way to prevent that from
happening is to use staples. Before you submit a fix
ticket, please review our policies page to
make sure you understand how your issue is covered.
Thank you all for
understanding and also for your business. We
appreciate you all very much and we will continue to
work hard for your satisfaction.
God bless and Merry
Christmas to all.
Owner, Rick Trieb